FAQs

Frequently Asked Questions...UPDATED!

Thank you for your interest in 1:10 Skincare®!  We realize that many of the concepts and innovations with which 1:10 Skincare® will revolutionize the skincare market are new territory, even for many sophisticated skincare users.  Therefore, we have drawn up these FAQs to help you better understand just how different and exciting our developments are.

What’s with the copper?

Copper is a very necessary mineral for human health and has shown great promise for skin regeneration in clinical trials. We have found a unique way to incorporate organic-compliant copper in a formulation that serves many useful functions such as reducing oxidation and enhancing antimicrobial protection. Unlike other products which utilize copper or similar metals, our proprietary process stabilizes the ingredients, providing unprecedentedly long-lasting effectiveness, without the need for artificial or "natural" preservatives.

But is it safe?

Copper toxicity is only a concern when the mineral is ingested. In sufficient doses, free copper (CU2+) consumed this way could pose a hazard. However, our research indicates only about 1%-2% of total copper is in free ion form, since copper likes to react with organic particles. Therefore, it seems VERY unlikely that there would be any free ions on your skin as a result of any copper-containing product, and even more improbable that any noticeable amount is making it through your skin. As long as you don't eat that given product, you should be fine. If you are especially concerned (specific copper allergies, Wilson's Disease, etc.), don't use the product when you are going to perspire. To be safe we advise people with these ailments to consult their physician first.

A quick search through the FDA website will readily indicate that some products have a maximum allowable free copper content of 2500ppm, 200ppm or 100ppm, and none of those are skincare products. For instance, here is the FDA listing of food additives and, where applicable, the maximum allowable copper (in PPMs). Please note copper is Generally Regarded As Safe (GRAS) and no PPMs are discussed. There is no such standard for skincare products.

For example, the Occupational Safety and Health Administration (OSHA) has set a limit of 0.1 mg/m³of copper fumes (vapor generated from heating copper) and 1 mg/m³ of copper dusts (fine metallic copper particles) and mists (aerosol of soluble copper) in workroom air during an 8-hour work shift in a 40-hour workweek; the Environmental Protection Agency (EPA) has set an action level of 1.3 mg/l in drinking water. No such limits have been placed on any skincare products.

In the dermatology text, Copper and the Skin, Drs. Jurij J. Hostynek, M.D., and Howard I. Maibach, M.D. of the University of California at San Francisco's School of Medicine, noted: "Data available indicate that copper may have noxious effects only following chronic oral (or parenteral) exposure to high amounts of the metalloelement, particularly upon chronic oral ingestion with food (e.g., water) that supplies the organism with more than 5 mg/kg of copper per day"

and

"Investigating the cutaneous absorption of copper in the skin, applied as copper(I) oxide and in its elemental form in an ointment at 20% [200,000ppm] over a four-week period, the authors concluded that dermal exposure to copper at those levels does not present a risk of systemic toxicity, nor does it have any untoward effects in the skin exposed."(Gorter RW, Butorac M, Cobian EP. Examination of the cutaneous absorption of copper after the use of copper-containing ointments. Am J Ther 2004; 11:453–458)

What about the botanicals?

Botanicals have been used in medicines and to enhance beauty for thousands of years, but actual plants are a far different cry from trying to utilize derivatives of them in commercial cosmetics formulations, until now.  1:10 Skincare®’s proprietary technology preserves the effectiveness of the botanicals so that every time you open the jar or bottle it’s not merely "like getting a fresh dose"…it IS a fresh dose!  This enables us to provide you with some exciting ingredients that would otherwise be, in effect, lost to you by the time they reach your face.  Ingredients like macela oil, a potent source of flavonoids with excellent anti-inflammatory, healing and antibacterial properties, but only effectively available in Brazil up until now. 

1:10 Skincare® is thrilled about the world of possibilities our technology has opened up and pledges to bring you the best in botanicals in all of our products, as fresh as if you cut them yourself.

Ooh, I feel it tingling! Is that OK?

Some people can feel our products tingling upon the first few applications. This is perfectly common, not just in ours, but with many other skincare formulations, and it just means the actives are now working to improve your skin.

You guys have really set some high standards for yourselves!

Technically speaking, that’s not a question, but thanks for noticing!  We are committed to 100% natural all the time, 100% organic whenever possible (and because of the proprietary technology noted above, it’s possible for us most of the time), and minimizing impact on the environment.  We also source our ingredients only from free-trade vendors, and never, ever test on animals.  We are also working with our ingredient vendors to obtain from them copies of all the various certifications and approvals these ingredients have achieved, and as soon as these are available, we will post them on our website. We want to be 100% transparent with you, and that includes providing you information to bolster our case that our products are 100% natural (and usually 100% organic!) and will always be.

Sounds pretty good.  So how do I use this stuff?

Directions differ depending on the 1:10 Skincare® product used and what other skincare products you combine with it.  We are working diligently to provide our customers with a full system of skincare products as soon as possible.  In the meantime, please see questions below on individual products and interactions.
 

Where in my routine should I apply Timeless Infusion?

Our new infusion should be applied after toner but before moisturizer. Use three to six drops and apply wherever you would like to see the appearance of fine lines diminish, even out tone, or add radiance to your skin. Let sink in for at least one minute before applying moisturizer or sun screen.

Is the active ingredient in 1:10 products compatible with natural oils, like argan oil?

The active ingredient in 1:10 products is compatible with virtually any natural oil, including argan oil.

Can I use my favorite sunblock with 1:10 products? When should I apply it?

Yes! Not only are 1:10 products safe to use with sunscreen, our research strongly suggests the active ingredient in 1:10 may be a powerful enhancer to most sunblocks.  You may apply sunblock after applying 1:10’s moisturizer and allowing it to absorb into your skin.

Who should I contact if I have any questions about usage or other issues not addressed here?

Please contact Vicki Peterson Weitzel at

What is 1:10's Privacy Policy?

At 1:10 Skincare®, we have certain privacy policies and procedures in place. These include, but are not limited to, the utilization of any information provided by you, our customer, for the purposes of us bringing you with the best possible services and features. All information that you provide is treated as strictly confidential, and is never shared with third parties unless required by law.

What is the contact information for 1:10 Skincare?

Our mailing address is: 2023 N Atlantic Ave, Cocoa Beach FL 32931, our telephone number is 1 321-250-8158 or you can visit us on Facebook.

Will sales taxes be applied to my order?

The 6% sales tax rate for Cocoa Beach, FL will apply to all orders from 1:10. Please refer to your state tax laws to see if your state of residence will apply sales taxes to your order. 

What are your shipping methods?

Normal shipping will be USPS priority mail; however, we can overnight products for an additional shipping fee.

Will you ship outside of the US?

Yes, but transit delays and possibly customs charges/duties/tariffs may apply.  You will be notified before shipping, that you may approve the total order.

What are your handling fees?

1:10 Skincare® does not charge handling fees on outgoing shipments.

What is your policy on returns?

1:10 Skincare® will accept returns for a refund of the full purchase price minus shipping fees, sales tax and within 7 days of receipt of the product. After that, a $10 restocking fee will apply.

What forms of payment do you accept?

1:10 Skincare will accept all major credit cards, debit cards, and PayPal. As we begin to rollout our commercial efforts, we will begin by accepting PayPal and also Google Wallet.  As soon as our contract with our credit card processor is executed, we will be able to take credit cards directly on our shopping cart.

I have feedback that 1:10 might find helpful in development of future products. How do I share that with you?

1:10 is a customer-driven company that is committed to hearing out our customers’ ideas and feedback, be it good, bad or in between.  Please feel free to share your comments with us by sending a message to the Facebook page, calling us at 1-321-250-8158, or by regular mail at 2023 N Atlantic Ave, Cocoa Beach FL 32931. You can also contact Vicki Peterson Weitzel, our External Relations Director, at

When in my skincare routine should I apply CX Toner? 

Apply a thin layer of CX Toner to face after cleansing with your usual cleanser. Allow to dry thoroughly before adding another product. May be used twice daily. If also using other products that contain retinoids, AHAs or BHAs, start by using every other day to make sure irritation does not occur.

When in my skincare routine should I apply CX Rich Nighttime Moisturizer?

CX Rich Nighttime Moisturizer is designed to be the last step in your nighttime skincare routine. Take a pea-sized amount and rub between the palms of your hand, then spread over face. A white cast may be left behind upon application of the product; it will disappear after a few minutes. If also using other products that contain retinoids, AHAs or BHAs, start by using every other day to make sure irritation does not occur.
.

But what about cosmeceuticals?

Another series of questions we have gotten centers around how 1:10 Skincare® compares to other "cosmeceutical" lines.

Glad you asked.

There would seem to be some similarities:

1- Both give users the perception of having "science behind them."
2- Both will give the user some immediate result in the form of visible improvement, as well as improvement with continued use.

But the differences end there.

Cosmeceutical skincare is also notorious for:

Exceptionally harsh formulations; i.e., these products can be very irritating to the skin.
More so than even high end skincare, they often causes far worse problems than they set out to solve.

In contrast, 1:10 Skincare® heals skin gently, naturally and effectively.

Like high end skincare, cosmeceutical skincare has a long, controversial, ingredient list including assorted artificial ingredients, most notably parabens and SLS.

However, 1:10 Skincare® stands out among all categories with a short ingredient list that is 100% compliant with the strictest, food-level organic standards.

Many of the most common active ingredients in cosmeceutical lines (vitamin C, vitamin E, etc.) are notoriously unstable. Their ability to be active has probably already diminished before the consumer even opens the packaging. These ingredients will surely degrade to "practically inactive" once the package is opened. In order to control this instability, artificial ingredients are frequently incorporated into their formulas.

This is as opposed to 1:10 Skincare®, which has a revolutionary proprietary process that is both:
a) outrageously stable
and
b) which magnifies the stability and active life of the other ingredients.

Cosmeceutical skincare is not exactly legendary for providing a pleasant experience to the user.
In general, the packaging is unattractive and the formulas are almost unanimously highly unpleasant in look, texture and fragrance.

Meanwhile, 1:10 Skincare® gives the user superior effectiveness with an infinitely more enjoyable user experience.

Cosmeceutical skincare does not offer much appeal to consumers who shy away from products sold in infomercials or in vending machines. (We wish we were kidding.)

1:10 Skincare® offers a more exceptional adoption experience both in distribution and in terms of its innovations.

1:10 Skincare® - How Nature Stops Time.

"But, um, why ANOTHER all-natural skincare line?"

We've heard a few murmurings to this effect from some cynical corners and, as is our way, we'd figure we'd address them.

Regardless of their claims, prior to 1:10 Skincare® there has been no effective skincare line that can truly claim to be totally natural/organic and effective. Why? Until now the approach of most of these "all natural" lines has been to take standard formulations (for toners, serums, etc.) and simply remove the artificial ingredients. The primary goal has been "naturalness" and not effectiveness.

Skincare lines have a very difficult choice to make: choose between using artificial chemicals, alcohols or having a products which spoil almost as quickly as fresh produce. (Consumers are becoming increasingly cynical about claims of natural or organic when they recognize parabens in the ingredient list.)

1:10 Skincare® is immediately effective, does not spoil (because our active ingredient, 1:10 Skincare® is also a spectacular, 100% organic compliant preservative) and is formulated with only food grade ingredients.

Until 1:10 Skincare® there has been no effective skincare line that can truly claim to be natural or organic and effective.

While most “natural” or “organic” skincare lines appeal far more to the “green” than “chic” customer, often alienating the latter. Our products and packaging will simultaneously satisfy both. Too many times "green" is the equivalent of a hair shirt, a badge worn to show how one sacrifices and suffers for a good cause. But it doesn't have to be that way and, in fact, it won't have the broad appeal necessary for effective change unless and until green is the superior choice.
a) Sadly, "all natural" skincare lines also often overload ingredient lists with unstable vitamins, extracts and essential oils to give the illusion of effectiveness. There are a few problems with this approach; this a scattershot approach, to include everything that can be found hoping against hope something in it works.

b) Many of these ingredients are skin irritants or allergens.
Including too many ingredients sharply diminishes the efficacy of a product rather than enhancing it.
We have created our formulas by sifting through thousands of ingredient options to choose only those which are truly effective while minimizing the number of people possibly subject to irritation.

...and about those fancy-pants "High End" skincare lines...

For this entry, we figured we'd answer the many questions we have received about our products vs. Those REALLY Expensive Ones. So, here is a brief compare-and-contrast of our products with "high end" skincare:

High-end skincare products almost always have long, artificial ingredient list, increasing the chances of causing skin irritation, and they usually include controversial ingredients, such as parabens, which are beginning to be considered as serious health concerns. (Go ahead, Google that.)

In sharp contradistinction, the 1:10 Skincare® line features a short ingredient list, is far less likely to irritate, and contains only ingredients that are 100% compliant with the strictest organic standards.

Another major difference is how botanicals are used within the two formulations. High-end brands include botanicals strictly to entice the customer. (Botanicals at such low concentrations they provide no meaningful benefit.) Meanwhile the 1:10 Skincare® line includes potent botanicals specifically selected for
a) their properties
b) synergy with our revolutionary, proprietary, process which keeps these botanicals maximally potent, and
c) in the ideal proportions to be effective.

Lastly, nobody but 1:10 Skincare® has our exclusive formulation and no juggling of commonplace ingredients by any other brand can compensate for this difference.

...and now, a little background.

We realize many of you have been patiently waiting for more details on our launch.

At this moment we can reveal some of these details, but given the revolutionary nature of our formulation(s) and of our proprietary process, we have to be very careful to protect our intellectual property -- not from you guys* -- but from other, less savory persons and/or entities. Besides, we don't want our attorneys parachuting into our backyard, baying and howling wrathfully.

But we can give you an idea of what you may expect as we launch, and as our brand and lines grow and evolve.

At the very nucleus of our line is our proprietary process. This involves a new, 100% organic-compliant, bio-synergic ionic copper peptide. It has many unique properties, but for now let's just say its anti-oxidant capabilities are better than everything else out there. Not just better, but better by several orders of magnitude. We're not just talking superiority, but supremacy.

Having proprietary process and its unique properties in our formulations also allows us to dispense with more controversial preservatives (or other artificial ingredients) such as parabens and the like. This allows us to bring you the first truly effective, high-end, 100% organic skincare line in the world.

The overall anti-oxidant effect of our formulation is so profound that your skin can, at last, focus its energies and resources on its own repair and maintenance and not on fighing oxidation, or other forms of environmental stresses on your skin. The effects of using our serum, according to our initial testers, are remarkable:

• Evening of skintone
• Enhanced elasticity
• Sharply curtailed appearance of fine lines and wrinkles
• Noticeable decrease in the appearance of acne scars
• Marked improvement in radiance
• Diminished appearance of all the signs of aging

After three long years of protracted research, development, testing, formulating and reformulating we are convinced we have achieved the next quantum leap in skincare. And we are even more convinced that you will be convinced. One look in the mirror will tell you.

1:10 Skincare®, the way nature stops time.

*You are all terrific and scrupulous and honest, we can tell.